Terms
We aim to make our terms & conditions as clear as possible, should you have any questions please contact us.
Pre-Project
You will not be asked to make any payments during the project phase.
You will be provided with an initial consultation to discuss your leads.
You will then be provided with a full project brief and quote before making any payments.
Payments and Project Milestones
You will be asked to pay a 25% deposit before any work starts.
You will be provided with a set of project milestones, a payment is due at each of these milestones.
Once you have approved a milestone you then make a payment to us, this is an agreement on your part that the work carried out up to that milestone is satisfactory.
Satisfaction Guarantee
You will always be provided with the strictest professional service, our satisfaction guarantee means that from the moment you approve your final website you will be covered for full support for 90 days. This includes the fixing of any bugs/errors that may occur during that time.
You are also covered for refunds under out satisfaction guarantee. As you only pay for work once you have approved a milestone, refunds are not typically required, however if you are unhappy with the service you are being offered or the project is significantly off schedule we will be happy to provide a refund to the last milestone.
If for whatever reason alt web design Ltd cannot complete your project, you will be awarded a 100% refund.
3 Point Pledge
The 3 point pledge only applies if requested and outlined in your project brief. It does not cover all projects by default.
You will receive a 3 point pledge PDF document with your project, if you have not requested one or do not receive on then your project is not covered by the 3 point pledge.
The 3 point pledge only applies when requested by the client, and agreed on a case by case basis, before a project starts.
The amount of compensation covered by the 3 point pledge varies per project, it only applies upon request, and not by default, before starting a project. The full compensation will be outlined in an agreement before your project starts, if you do not agree this beforehand it will not apply to your project.
There are limited revisions to the satisfaction guarantee, ALT will work on up to 5 revision of your design/development and if you are still not happy we will refund you your last paid milestone at our discretion (typically up to 25% of the project value)
Maintenance
We are available to maintain your website for you should you wish to take up a maintenance contract. Maintenance contracts will be billed at an agreed hourly rate.
Any advice we give you, which you act upon is believed by us to improve on your current position, we will not be held responsible for any negative effects caused by acting upon the advice we give.
