Security
A clean site still needs protecting. Firewalls, malware scanning, two factor authentication (2FA) and activity logging all play a role in reducing risk and catching issues early.
Hacked WordPress Website Repair
Most hacked WordPress websites get cleaned, not fixed. We remove unauthorised access, close vulnerabilities and put proper controls in place.
We make sure your site is clean, stable and properly secured.
Has Your Website Been Hacked?
Many businesses only start looking for help after their WordPress website has already been hacked. You might see redirects to spam pages, unusual content appearing in search results or customers flagging issues. When you ask for help, the response is often slow or unclear, with no real explanation of what caused it. In many cases, there is no clear support in place or the original developer is no longer involved, which makes resolving the problem harder.
We fix hacked WordPress websites properly. That means removing the malicious code, identifying how access was gained and closing the gaps that allowed it to happen. Once the site is clean, we put the right controls in place so it stays that way.
A hacked WordPress website is rarely just one visible issue. What you see on the surface, such as redirects or spam pages, is usually a symptom of a deeper problem within the site’s files or database.
In most cases, access has already been gained and maintained. If that access is not removed properly, the site can be compromised again even after a "fix" has been applied, which is why many sites get hacked again shortly after being cleaned.
Spam Injection
Thousands of low quality pages are generated, often in different languages, targeting search traffic. These usually appear in Google before you even realise there is a problem and damage your rankings and brand credibility.
Malicious Code
Hidden scripts are added to your site’s files or plugins. These can steal data, inject links or create new vulnerabilities without any visible signs on the site.
Hidden Access
Backdoors are left behind to allow attackers to re-enter the site. These are often missed in quick clean-ups, which is why a site can look fixed but still be compromised.
What Our Clients Say
“ALT Agency designed and delivered our new website to an excellent standard, meeting all of our requirements and completing the project on time. We are very satisfied with the collaboration and would happily recommend ALT Agency as a reliable and professional web design supplier."
Maja Foster
Marketing Manager
NCMT, A manufacturing company
“Wow, these guys are serious about their work and just as serious about their clients! If it hadn't been for ALT and their amazing team, we would never have got up and running so fast. A six-week turnaround for a fully functioning WordPress site with WooCommerce and we couldn't be happier. Thanks ALT Agency and looking forward to collaborating on Phase 2!"
Helena Reeves
Brand Ambassador
Real Food Rebellion, Charity
“ALT Agency have been an absolute joy to work with. The whole team are efficient, knowledgeable and professional, and from the outset it felt like they were genuinely invested in what we wanted to achieve. We are so happy with the final site. This is a team that truly knows what they’re doing, and I wouldn’t hesitate to highly recommend ALT to anyone looking to elevate their online presence."
Jean-Anne Russell
Marketing Manager
Sharky + George, Events company
“We’ve worked with the ALT Agency development team for a number of years, and they’ve been instrumental in maintaining and enhancing our multi-country ecommerce website. Their work has contributed to improved site stability, visibility, customer retention and enhanced engagement."
Mandy Bisla
Marketing Manager
Rossano Ferretti, luxury ecommerce for haircare
How We Fix a Hacked WordPress Website
Identify the entry point.
The first step is understanding how the site was compromised. This involves reviewing file changes, user accounts and access points to pinpoint where the breach occurred. Without this, the same vulnerability remains open and the site is likely to be compromised again.
Remove malicious code properly.
Surface-level scans are not enough. Files, plugins, themes and the database are checked to remove injected scripts, spam pages and hidden backdoors that allow ongoing access.
Close security gaps.
Outdated plugins, unused themes and weak login setups are common entry points. These are either removed or secured, so the same access point cannot be used again.
Stabilise and monitor the site.
Once clean, the site is hardened with firewalls, malware scanning and activity tracking. This ensures any unusual behaviour is picked up early, rather than being discovered after users or customers are affected.
WordPress Hack Fixes With Proper Ownership
Fixing a hacked WordPress website is not just a technical task. It requires clear ownership and the ability to follow the problem through properly, not just apply a quick fix and move on.
We work almost exclusively with WordPress, and most of the issues we deal with come from websites that have not been properly maintained over time. Plugins are left outdated, unused themes are still active and security is treated as an afterthought until something breaks.
When our Birmingham-based team steps in, we take control of the situation. In many cases, we are taking over from a previous developer or stepping in where no ongoing support is in place.
This is also why many clients continue working with us after the fix. Once the site is clean, it needs ongoing oversight to stay that way. Updates need to be managed properly, plugins need to be kept up to date, vulnerabilities need to be monitored and someone needs to handle issues as they arise.
What Happens After the Fix
Cleaning the site is only the first step. Most WordPress sites that get hacked were not actively managed before the issue. If that does not change, the same vulnerabilities tend to reappear through missed updates, weak access control or simply not knowing what is happening on the site.
Expectations
Not every issue is visible straight away. Some problems only surface after the initial clean-up, particularly on sites with a complex plugin stack or poor update history, which is why the site needs to be checked properly before and after going live.
Maintenance
Without ongoing oversight, the same problems return. Updates need managing, plugins need to be kept up to date, vulnerabilities need monitoring and someone needs to handle issues as they arise.
Has your WordPress website been hacked?
Fix the root cause, not just the symptoms.
We’ll identify how unauthorised access was gained, remove the issue fully and secure the site properly. You’ll know what’s been fixed and what needs to happen next.
Get Your Website FixedFAQs
How quickly can you fix a hacked WordPress website?
It depends on the severity of the issue and how the site has been set up. Simple cases can often be resolved within a day. More complex hacks, especially where there is widespread malware or multiple access points, can take longer to investigate and clean properly as the priority is removing the issue fully (not just quickly!).
Will my website go offline during the fix?
In most cases, the site can remain live while the investigation and clean-up work is carried out. If there is a risk to users, such as malware affecting visitors or data security concerns, we may recommend temporarily restricting access while the issue is resolved to prevent further damage. This is always discussed and agreed before any action is taken.
Can you fix a website you did not build?
Yes. Most of the hacked WordPress websites we work on were not built by us. We start by reviewing how the site has been set up, including hosting, plugins, themes and access permissions. This allows us to understand the environment properly before making any changes. It is common to inherit sites with unclear structure or outdated components, so part of the process is taking control of the setup before and after the fix.
Do I need ongoing maintenance after the fix?
If the site is left unmanaged, the same risks will build up again over time. Ongoing monthly website maintenance ensures updates are handled properly, plugins are kept up to date, security is monitored and the site continues to perform as expected. For most businesses, this is what prevents repeat issues rather than just reacting to them.